55ji Privacy Policy

When you register and use 55ji, we collect different categories of personal information depending on the context. The main types of information we collect are:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or your voluntary use of responsible gaming tools.

Information comes to us in three main ways:

• Directly from you — when you register an account, complete KYC verification, make a deposit, contact support, or update your profile.
• Automatically — when you use the platform, our systems collect technical and usage data through cookies, server logs, and similar technologies.
• From third parties — when payment processors confirm a transaction, or identity verification services validate your documents.

55ji uses the personal information we hold to operate and improve the platform for Filipino players. Specific purposes include:

• Creating and managing your 55ji account.
• Verifying your identity and age (KYC) as required before withdrawal.
• Processing deposits and withdrawals in Philippine Peso through local banking and e-wallet channels.
• Sending account-related communications such as transaction confirmations and OTP codes.
• Detecting and preventing fraud, money laundering, and other illegal activity.
• Monitoring for responsible gaming concerns, including patterns that may indicate problem gambling.
• Improving platform performance, game offerings, and user experience.
• Sending promotional communications where you have given consent — and only where that consent remains active.

55ji does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share information with carefully selected service providers who help us operate the platform, including:

• Payment processors who handle PHP transactions through Philippine banking and e-wallet channels.
• Identity verification services used during KYC review.
• IT infrastructure and hosting providers operating our platform systems.
• Customer support tools that enable our team to respond to player queries.
• Analytics services used to understand how the platform is used — on an aggregated, anonymised basis where possible.

All third-party providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than providing services to 55ji.

We may also disclose personal information where required by law, court order, or regulatory authority — for example, in response to a lawful request from Philippine government bodies or anti-money laundering compliance obligations.

55ji uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device by your browser.

• Essential cookies — required to keep you logged in and allow the platform to function. These cannot be disabled without breaking core features.
• Preference cookies — remember your language, display settings, and other personalisation choices.
• Analytics cookies — help us understand which pages and games are most popular, how long sessions last, and where players encounter issues.
• Security cookies — support fraud detection and account security monitoring.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

We take the security of your personal information seriously. 55ji applies the following security measures:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
• Access controls that restrict which staff members can view personal data, based on their role.
• OTP (One-Time Password) authentication to protect your login and account changes.
• Secure storage of financial data with encryption at rest for sensitive fields.
• Regular internal reviews of security processes and platform infrastructure.

While we maintain strong security practices, no online platform can guarantee absolute security. You also play a role — keep your password and OTP codes private, never share them with anyone, and notify us immediately if you suspect your account has been accessed without your authorisation.

55ji retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data is generally kept for the duration of your account plus a retention period after closure, as required for legal, audit, and anti-money laundering compliance purposes.

Transaction records are retained for a minimum period required under Philippine financial regulations. When data is no longer needed and retention obligations are met, we delete or anonymise it securely.

As a 55ji player in the Philippines, you have the following rights regarding your personal information:

• Access — you can request a copy of the personal data we hold about you.
• Correction — you can ask us to correct any inaccurate or outdated information.
• Deletion — you can request deletion of your personal data, subject to legal retention requirements.
• Portability — in certain cases, you may request that we provide your data in a structured, machine-readable format.
• Withdrawal of consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Objection — you may object to certain types of processing, including direct marketing.

To exercise any of these rights, contact the 55ji support team through the platform. We will respond to valid requests within a reasonable timeframe.

55ji is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we discover that an account has been created by an underage person, we will close that account, delete the associated data, and return any real-money balance after review.

If you believe a minor has registered on the platform, please contact our support team immediately.

We may update this Privacy Policy from time to time to reflect changes in how we operate or to meet new legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will make reasonable efforts to notify registered players through in-platform messaging.

We recommend reviewing this page periodically. Continued use of 55ji after any update means you accept the revised policy.